Dialogos

Action Plan to Restore Cyprus Health Insurance System (GESY) IT System

Published January 15, 2026, 17:04
Action Plan to Restore Cyprus Health Insurance System (GESY) IT System

The Cyprus Health Insurance Organization (HIO) announced that an action plan is being implemented to definitively resolve the issues affecting the GESY IT System. This follows a meeting chaired by the Minister of Health, Neophytos Charalambides, with representatives from the HIO and NCR Cyprus Ltd, the company managing the system. NCR Cyprus Ltd has identified the cause of the technical problems and implemented a temporary fix to limit the impact. Simultaneously, it is developing a comprehensive action plan, expected to be finalized soon and implemented within the next few days. The HIO states it is closely monitoring the situation and expects close cooperation from NCR Cyprus Ltd to restore the system's functionality promptly. The company has committed to full dedication to achieving this goal. GESY providers will be regularly updated on the progress, and a new announcement will be made upon the completion and implementation of the action plan. Restoring the IT system is crucial for the smooth operation of GESY and citizens' access to healthcare services.